Upload a Phone Verification File to FTP
Uploading files through FTP is easy, but FTP may not be enabled on your account by default. If you have smaller files less than 100,000 records in size you can upload them through the web interface. Make sure your file is in a CSV format
To identify if you have FTP access enabled on your account click on the “Implementation” tab from your user dashboard. If you see an area labeled FTP information then you have access to FTP files. If you do not see this area in your account, please contact your account manager to enable this access.
From here you will be able to access the credentials you need to connect to FTP.
*note – your FTP password is different from your XVerify account password.
(You can also create multiple FTP accounts so that if you want to give other employees access to FTP you can create individual logins)
Use the FTP client you prefer, we typically use FileZilla but you can use the client of your choice. Once you are successfully connected please make sure you drag your file into the Incoming/Phone directory. Once you upload your file disconnect from the FTP account.
*note – Files do not get picked up until you disconnect from the FTP account
When the file is complete you can find the results in the outgoing/phone directory.
If your file was not formatted correctly it will be in the badfiles directory